Return Policy

Last updated: July 2026

At Masonmoor, your satisfaction is our priority. If you are not completely happy with your purchase, we make it easy to return.

90-Day Money-Back Guarantee

We offer a full 90-day money-back guarantee on all orders. If for any reason you are not satisfied, simply contact us within 90 days of your delivery date and we will issue a full refund — no questions asked.

How to Start a Return

1. Email us at info@masonmoor.com with your order number and reason for return.
2. We will respond within 24 hours with return instructions and the return address.
3. Pack the item securely and ship it back to us.
4. Once we receive the return, your refund will be processed within 3–5 business days.

Return Conditions

• Items must be returned within 90 days of delivery.
• The item should be in its original or similar condition.
• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
• Refunds are issued to the original payment method.

Damaged or Defective Items

If your item arrived damaged or defective, please email us at info@masonmoor.com within 7 days of delivery with a photo of the damage. We will send a free replacement or issue a full refund — at your choice.

Refund Timeline

Refunds are typically processed within 3–5 business days after we receive your return. Depending on your bank or card issuer, it may take an additional 3–10 business days to appear on your statement.

Questions?

Contact us anytime at info@masonmoor.com. We typically respond within 24 hours.