Shipping Policy
Shipping Policy
Last updated: July 2026
We process and ship orders as quickly as possible so you can start experiencing relief sooner.
Processing Time
Orders are processed within 1–2 business days of being placed. You will receive a confirmation email with your tracking number once your order ships.
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| Europe | 10–18 business days |
| Rest of World | 12–21 business days |
Delivery times are estimates and may vary due to carrier delays, customs, or peak periods.
Free Shipping
We offer free standard shipping on all orders — no minimum required.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can track your order at Track Your Order.
Customs & Import Duties
For international orders outside the US, customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the order price.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, please contact us at info@masonmoor.com within 7 days. We will investigate and resolve the issue promptly.
Contact Us
Questions about your shipment? Email us at info@masonmoor.com.
