Verzendbeleid

Shipping Policy

We process and ship orders as quickly as possible so you can start experiencing relief sooner.

Processing Time

Orders are processed within 1–3 business days of being placed. You will receive a confirmation email with your tracking number once your order ships.

Delivery Times

United States: 5–10 business days
Canada: 7–14 business days
Europe: 10–18 business days
Rest of World: 12–21 business days

Delivery times are estimates and may vary due to carrier delays, customs, or peak periods.

Free Shipping

We offer free standard shipping on all orders — no minimum required.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can track your order at masonmoor.com/apps/parcelpanel.

Customs & Import Duties

For international orders outside the US, customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the order price.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package, please contact us at info@masonmoor.com within 7 days. We will investigate and resolve the issue promptly.

Questions about your shipment? Email us at info@masonmoor.com.